CADFEM user support – when it comes to simulation, we’ve got your back
Take advantage of the competence of a team of more than 130 engineers. As a leading supplier of simulation solutions for industry and research and teaching, we are always happy to share the experience that we have amassed over 30 years.
Our offer to you – when it matters
We like to see CADFEM Support as a partner that our clients can rely on. As such, we offer support for all issues relating to simulation practice.
There where you are and speaking your language
Our Support teams are composed of experts from our locations in Germany, Austria and Switzerland. In the event of an emergency, we can even provide support on-site.
All of our support staff possess many years of experience as simulation engineers. Their varied activities in projects, trainings and seminars form the basis of a comprehensive knowledge base. This practical orientation helps to ensure that the support we provide is of the highest quality.
Available by Web: Outline your problem or ask a question by email. You will receive a response within few hours. Direct webmeetings are supporting the communication.
Our support extends beyond just software. We can help you with your day-to-day operations by discussing simulation models and tasks, thereby allowing you to get to work and play it safe with your simulation approach. Our user support includes advice during preparation of your simulation project, ensuring the best possible approach to your analysis.
Simulation support the way you want it
If you’re using superior simulation software, you need superior support to back you up. With a company history stretching back more than 30 years, we have continued to optimize our support.
In client surveys, we achieve an average of 9 out of 10 for satisfaction and availability – a score that motivates us to maintain our outstanding quality level. Always connected with record response times.
Software support is not all that we offer:
- We also help with compiling an analysis plan before the project gets underway;
- We are available to provide our assessment during simulations;
- We are well versed in virtually all disciplines of physics;
- We offer first-level support for hardware; and
- We maintain our very own secure data transfer platform.
Just ask us. We, and our 130 engineers, are here to support you.
Ansys Elite Channel Partner
Our expertise is the result of thousands of simulation projects and countless training courses. We have been an Ansys partner since our foundation in 1985 and over the 30 years that have followed, we have continued to develop based on competence, trust, and reliability. That is what we strive for, and our clients affirm our efforts every single day.
Further Information & Training
What CADFEM customers are saying
Inspecting structural engineer, LGA Landesgewerbeanstalt Bayern
I want to take advantage of this opportunity to thank you once again explicitly for your support. I really appreciate your commitment – this was/is definitely not an easy topic, and you worked much harder than you had to in this case.
Group Manager, Computational Engineering, Hilti Entwicklungsgesellschaft GmbH
I couldn’t be happier with the support I got from CADFEM! In all technical, content-related and project-related questions, I received both short-term and solution-oriented help. Many thanks for that!
Director, EC2 Modélisation
The responsiveness and quality of the answers provided by CADFEM support were key to the success of Ansys' integration with EC2.
Process Research & Development, Scheuch GmbH
I am very satisfied with CADFEM support! The requested experts are always available. They respond quickly, competently and very focused.
Electromechanics/Product Development, Gira Giersiepen GmbH & Co. KG
Many thanks for your excellent support, which has often provided me with the decisive answers that have enabled me to successfully put my projects into practice.
Institute for Plant Engineering and Fatigue Analysis, Clausthal University of Technology
Your support is great! Very friendly and helpful people.
FAQ - Frequently asked questions
The license agreement with Ansys automatically includes a non-disclosure agreement. This is automatically extended to corresponding channel partners who are responsible for on-site customer support (support, license support, etc.). Consequently, no additional non-disclosure agreements between CADFEM and the client are needed for support, as they are already included in the license agreement. The agreements in the licensing agreement can be found at the following link:
(SOFTWARE LICENSE AGREEMENT, Art. 5 – CONFIDENTIAL INFORMATION)
A range (approx. 50) of short tutorials is available on the CADFEM YouTube channel >>
Files of up to 10 MB can be received by standard email. CADFEM has a transfer portal for larger file sizes. Links for uploading and downloading files will be sent by the corresponding support staff. CADFEM does not offer data exchange via Dropbox or other similar services.
If you are not sure whether you can get support from CADFEM, please get in touch and we’ll let you know.
Free-of-charge, legal student versions of Ansys products are available at the following link: https://www.ansys.com/de-de/academic/free-student-products
1.) Inquiries from students with a free student version (“Ansys Student license”):
Please take advantage of the following option:
CADFEM CAE Wiki >>
2.) Inquiries from students working with commercial company licenses (e.g. through bachelor’s or master’s programs):
Comprehensive support as part of a maintenance contract with the respective company.
- ASCs (Ansys Support Coordinators) are entitled to request support
- As the ASC is typically represented by the IT department, the student’s first point of contact is the supervisor
The right solutions for your simulation projects
Simulation is everywhere and affects every industry. Since simulation requires more than software, CADFEM offers everything you need for successful simulation from a single source: software and IT solutions, consulting, support, engineering and knowledge sharing – always on the cutting edge.