Simulation is more than Software

Directcontact
0
Wishlist
0
Cart
EN
Exceptionally good.

CADFEM users support

Direct contact:
DE +49 (0) 8092 7005 55 | support@cadfem.de
AT +43 (0) 1 587 70 73 18 | support@cadfem.at
CH +41 (0) 52 368 01 28 | support@cadfem.ch
FR +33 (0) 4 83 43 53 99 | support@cadfem-france.fr

CADFEM user support – when it comes to simulation, we’ve got your back

Take advantage of the competence of a team of more than 130 engineers. As a leading supplier of simulation solutions for industry and research and teaching, we are always happy to share the experience that we have amassed over 30 years.

Our offer to you – when it matters

We like to see CADFEM Support as a partner that our clients can rely on. As such, we offer support for all issues relating to simulation practice.

There where you are and speaking your language

Our Support teams are composed of experts from our locations in Germany, Austria and Switzerland. In the event of an emergency, we can even provide support on-site.

Experienced

All of our support staff possess many years of experience as simulation engineers. Their varied activities in projects, trainings and seminars form the basis of a comprehensive knowledge base. This practical orientation helps to ensure that the support we provide is of the highest quality.

Personal availability

Available by Web: Outline your problem or ask a question by email. You will receive a response within few hours. Direkt webmeetings are supporting the communication.

Second opinion

Our support extends beyond just software. We can help you with your day-to-day operations by discussing simulation models and tasks, thereby allowing you to get to work and play it safe with your simulation approach. Our user support includes advice during preparation of your simulation project, ensuring the best possible approach to your analysis.

Simulation support the way you want it

If you’re using superior simulation software, you need superior support to back you up. With a company history stretching back more than 30 years, we have continued to optimize our support.

In client surveys, we achieve an average of 9 out of 10 for satisfaction and availability – a score that motivates us to maintain our outstanding quality level. Always connected with record response times.

Software support is not all that we offer:

  • We also help with compiling an analysis plan before the project gets underway; 
  • We are available to provide our assessment during simulations; 
  • We are well versed in virtually all disciplines of physics; 
  • We offer first-level support for hardware; and 
  • We maintain our very own secure data transfer platform.

Just ask us. We, and our 130 engineers, are here to support you.

> 130

simulation engineers

with many years of experience
> 10

physical domains

from simulation solution
> 95%

satisfied clients worldwide

in Germany, Austria and Switzerland

ANSYS Elite Channel Partner

Our expertise is the result of thousands of simulation projects and countless training courses. We have been an ANSYS partner since our foundation in 1985 and over the 30 years that have followed, we have continued to develop based on competence, trust, and reliability. That is what we strive for, and our clients affirm our efforts every single day.

Bernhard Bauer
Leitz GmbH & Co. Austria

For us, simulation must go hand in hand with design and be practicable alongside daily operations.

FAQ - Frequently asked questions

What about non-disclosure agreements?

The license agreement with ANSYS automatically includes a non-disclosure agreement. This is automatically extended to corresponding channel partners who are responsible for on-site customer support (support, license support, etc.). Consequently, no additional non-disclosure agreements between CADFEM and the client are needed for support, as they are already included in the license agreement. The agreements in the licensing agreement can be found at the following link:
(SOFTWARE LICENSE AGREEMENT, Art. 5 – CONFIDENTIAL INFORMATION

Where can I find tutorials?

A range (approx. 50) of short tutorials is available on the CADFEM YouTube channel >>

How does data transfer work?

Files of up to 10 MB can be received by standard email. CADFEM has a transfer portal for larger file sizes. Links for uploading and downloading files will be sent by the corresponding support staff. CADFEM does not offer data exchange via Dropbox or other similar services.

We are not a client of CADFEM. Can we still get support?

If you are not sure whether you can get support from CADFEM, please get in touch and we’ll let you know.

Where can I obtain a student version of ANSYS?

Free-of-charge, legal student versions of ANSYS products are available at the following link: https://www.ansys.com/de-de/academic/free-student-products

Can students also get support?

1.) Inquiries from students with a free student version (“ANSYS Student license”):

Please take advantage of the following option:

Tutorials >>

CADFEM CAE Wiki >>

Forum >>

2.) Inquiries from students working with commercial company licenses (e.g. through bachelor’s or master’s programs):

Comprehensive support as part of a maintenance contract with the respective company.

3.) Students:

  • ASCs (ANSYS Support Coordinators) are entitled to request support
  • As the ASC is typically represented by the IT department, the student’s first point of contact is the supervisor
Your question directly to CADFEM Support

For further information we are at your disposal. Please contact us via the form.

The right solutions for your simulation projects

Simulation is everywhere and affects every industry. Since simulation requires more than software, CADFEM offers everything you need for successful simulation from a single source: software and IT solutions, consulting, support, engineering and knowledge sharing – always on the cutting edge.