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Short questions, short answers

Training & Self-paced eLearning – FAQs

The most important questions about attanding out training course at a glance

Training courses

Last Change 09/19/2018

When will I receive the final confirmation for my training booking?

Straight after you sign up, an automatic confirmation of receipt will be sent to the email addresses you provided. Once you have successfully verified the data you provided, you will receive your personalized sign-up confirmation, containing further information on seminar fees, the billing address, hotel recommendations, etc., by email within two to three working days.  

As soon as the minimum number of attendees has been reached, you will receive a final training confirmation containing further information on how to get to the venue. We recommend that you wait until you have received this final confirmation before booking your travel and accommodation.

If the minimum number of attendees is not reached, we reserve the right to cancel the training seven days before it is due to start at the latest. We are happy to help you change your booking to an alternative date. Please note that we accept no liability for hotel or travel bookings that attendees have already made.

When is the sign-up deadline for a training?

Training places will generally be allocated based on the order in which attendees sign up. For this reason, we always recommend booking for your desired date as early as possible.

As long as a seminar still has free places, it can be booked.

When do the training courses begin and end?

Usually the training courses start at 9:00 am and end at 5:00 pm of the respective local time. The actual course times will be stated in the booking confirmation. Please note that, depending on the training host, there may be a possible time shift between your and the provider's local time. Therefore all local times are provided with the valid time shift to Greenwich Mean Time (GMT). 

The following time difference to GMT during summer/winter time applies to the individual training providers:

Where can I find information about traveling to the training and accommodation?

At many CADFEM venues, we cooperate with hotels that offer special prices for our training course guests. If you indicate that you are attending a training on the booking screen, you will receive a hotel recommendation along with the sign-up confirmation. Booking and payment are handled directly with the hotel by you or your company. You can find further hotel recommendations at any time under the branch information.

When do you send the invoice?

The invoice will be sent to the invoice recipient indicated in the booking immediately after the last seminar day. Please inform us of any changes to the billing address by the seminar start date at the latest.

Our employee is unable to attend the training on the date. Can I cancel the training?

Cancellation is only possible under certain conditions; please refer to the current GTCs for information regarding this matter. Alternatively, you have the one-off, free option of changing the booking of a confirmed training place to a substitute attendee. For organizational reasons, the new attendee needs to sign up for the training online, by providing corresponding information under the “Substitute attendee for Mr./Ms. First Name Surname” comment. If this training date is already fully booked, please contact our Training team.

What do I need to bring with me to the training course?

You will receive all the documents required for your event on site. If you need to bring additional materials or require special prior knowledge, you will find information to this effect directly in the training description.

When will I get access to the seminar documents?

You will receive the training documents in PDF format on the first day of the training. They will be available on your training computer and can be edited and annotated. You will be able to use your computer or mobile devices to access your documents and sample training via the myCADFEM customer portal.

What is the myCADFEM customer portal?

In the customer portal, you have access to your digital training documents and exercise files, can send us your feedback and can download your attendance certificate. Please note that only you may use the personalized access. If you change company, the account will be frozen for data protection reasons.

eLearning

Last Change 07/22/2020

Can I test the eLearning offer without obligation?

To get a clear impression of our online learning format, we offer you a trial allowing you access to the starting module of an eLearning seminar of your choice. No costs, no cancellation period or anything similar. Moreover, with this free test access you can check all the technical requirements for a smooth learning process. You can easily request the free module from any eLearning course.

How much time should I allow for an eLearning course?

Each online seminar day comprises four eLearning modules. You should ideally allow 90 to 120 minutes of uninterrupted learning time for each module. This will allow you to acquire the knowledge provided by a module and to consolidate it through quiz questions and Ansys exercises. By dividing each module into micro learning units, you can also make good use of smaller time windows, such as on your commute.

For how long can I access the learning content?

A prerequisite for using the learning contents of booked eLearning seminars is the possession of an access to the CADFEM learning platform. This access is valid for 12 months and can be extended annually. This allows you to decide how long you want to have access to your numerous videos, PDF documents and quiz questions.

Is it possible to download learning materials?

Videos, PDF documents and quizzes are only available on the learning platform and cannot be downloaded. However, all Ansys exercise files, sample solutions, self-created simulation projects and your personal notes are available for download.

Can I transfer my account to someone else?

Your user account is created for you personally; the accessible data and content may only be used by you in accordance with our terms and conditions of use. Your personal notes, progress, and results are saved to your account and can be synchronized between your end devices (desktop, tablet, smartphone) at any time.

Can I receive an Ansys training license for the exercises?

You do not need a license or any special hardware. Your user account includes a ready-to-use virtual simulation PC with up-to-date software licenses. To work on Ansys exercises, you only need an up-to-date browser and adequate internet connection. The virtual machine runs in a powerful AWS cloud; the specific period of use depends on the course that you have enrolled on.

For how long can I use my virtual simulation PC for Ansys exercises?

For each seminar day, you get 10 days of access to your personal machine, with a contingency of 10 hours. You can start and stop the machine yourself. The time allowed is intentionally generous, so you do not feel under pressure while working through the exercises. If this contingency is exhausted, you can order our  Hardware as a Service - AWS products as and when needed, for added computing capacity.

Do you offer special multi-user tariffs for companies?

A flexible and attractive possibility is the purchase of a CADFEM Seminar Flat rate. This allows your employees to attend as many seminars and eLearning courses as they wish within 12 months. The seminar flat rate is available in different packages to suit every size of company.

Further questions about training and eLearning?

Please contact our Professional Development team.